Privacy Policy

Information We Collect

We collect information that you provide directly to us, as well as information generated automatically when you use our services.

Personal Information

• Full name, email address, and phone number
• Shipping and billing addresses
• Account login credentials (password stored only in hashed form)

Payment Information

• Credit or debit card type and last four digits (for order reference only)
• Billing address associated with the payment method

Browsing & Device Data

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, referring URLs
• Device identifiers and screen resolution
• Search queries entered on our site

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing — To process and fulfill your orders, send order confirmations, and provide shipping updates
• Communication — To respond to your inquiries, send service-related notifications, and (with your consent) promotional offers
• Service Improvement — To analyze usage patterns, improve our website functionality, and develop new features
• Legal Compliance — To comply with applicable laws, regulations, and legal processes

Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only with:

• Shipping Partners — Your name, address, and phone number are shared with our logistics partners to deliver your orders
• Payment Processors — Encrypted payment data is transmitted to our payment processing partners to complete transactions
• Legal Requirements — We may disclose your information if required by law, court order, or governmental regulation

Data Security

We take the security of your personal data seriously and implement industry-standard measures:

• Encryption at Rest — Sensitive data encrypted using AES-256-GCM
• Encryption in Transit — All communications protected with SSL/TLS encryption
• Access Controls — Restricted to authorized personnel with role-based access
• Regular Audits — Regular security assessments and vulnerability scans
• Password Security — All passwords hashed using bcrypt with minimum 12 salt rounds

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies — Required for core functionality (shopping cart, auth, checkout)
• Analytics Cookies — Help us understand how visitors interact with our site
• Preference Cookies — Remember your language, currency, and display settings

For more detailed information, please refer to our Cookie Policy page.

Your Rights

Depending on your location, you may have the following rights:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Correction — Ask us to correct inaccurate or incomplete information
• Right to Deletion — Request that we delete your personal data, subject to legal retention requirements
• Right to Opt-Out — Unsubscribe from marketing communications at any time
• Right to Data Portability — Request your personal data in a structured, machine-readable format

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• The "Last updated" date at the top will be revised
• For material changes, we will notify you via email
• Continued use of our services constitutes acceptance of the revised policy

Contact Us

If you have any questions about this Privacy Policy or our data practices:

We aim to respond to all privacy-related inquiries within 30 business days.